I provided clear evidence of product failure but Ardent refused to replace the Decarboxylator.
The Ardent outer casing can't handle the heat cycling and mine split open the outer casing on its own after three back to back heat cycles.
They could end up causing more damage if the product is unsafe.
But they didn't seem to comprehend or believe me and said can't help.
So now I'm stuck with a split open case defective product. No I never came close to damaging it. It stays in my kitchen cabinet and I use it on the kitchen countertop, it's always been well cared for.
Very disappointed that Ardent can't replace a defective product.
The Ardent outer casing can't handle the heat cycling and mine split open the outer casing on its own after three back to back heat cycles.
They could end up causing more damage if the product is unsafe.
But they didn't seem to comprehend or believe me and said can't help.
So now I'm stuck with a split open case defective product. No I never came close to damaging it. It stays in my kitchen cabinet and I use it on the kitchen countertop, it's always been well cared for.
Very disappointed that Ardent can't replace a defective product.
