Mephisto Genetics Mephisto AFN Direct Order Hotdesk

[mephisto]

Hey guys,

I thought it about time we make a dedicated thread where if there's any order concerns or questions people can post directly and a member of our team will be along to answer/investigate it for you.

(Sometimes things get lost in the customer service feedback thread if it's busy)

This can be general order, stock, site questions, or specific to your personal order, but if you post please don't post any information sensitive to you or us, we'll have all those kind of details contained in your order.

We're always learning as we go with Mephisto, where once it was just two of us, we now have a team of 7 doing various tasks.

Inevitably there'll always be growing pains and issues, but we're constantly putting our heads together to find a way to streamline and smooth out our processes and business practices. And make it a better experience for everyone.

Cheers and much love, Mitch and co.

 

[mephisto]

And for further information:

All orders will now run through: sales@mephistogenetics.com

When your order has been dispatched,
If in the rest of the world, your notification will come through: dispatch-eu@mephistogenetics.com

If in the US, it will come from: dispatch@mephistogenetics.com

So please add the relevant addresses to your email contacts so the emails don't get lost in the matrix.

Cheers Mitch

 

[Nabzter]

Once again mephisto goes that step further...top notch service

 

[mephisto]

Once again mephisto goes that step further...top notch service

Thanks man,
I must say with increased order volumes it's really not easy, but we're working to get it sorted.

I'm positive that distributors and shops do earn their (hefty) commissions.. but we'd like to keep direct and in touch with our customers for as long as possible

Cheers

 

[derek420colorado]

Doin the most, as per the user

 

[Tacoavenger17]

I feel I chose wisely going direct even more so now that I see this thread, put in a order ticket and the response was lightning fast , well spoken and polite plus payment options were super simple. If the momentum continues I'll more than likely order again next month, I've yet to receive a tracking number but am certain I will soon (it's only been two days lol).

 

[eleven]

Hey @mephisto I am a huge fan but I am having difficulty with an order. The order was paid for on June 5th. Could you help verify that it has been shipped? I can totally understand how things can get mixed up. I am little concerned that something I ordered is no longer in stock.

 

[mephisto]

Hey @mephisto I am a huge fan but I am having difficulty with an order. The order was paid for on June 5th. Could you help verify that it has been shipped? I can totally understand how things can get mixed up. I am little concerned that something I ordered is no longer in stock.

Sure if you can give me your order number, and location (country) by pm I'll enquire straight away for you.

Cheers Mitch

 

[mephisto]

Hey @mephisto I am a huge fan but I am having difficulty with an order. The order was paid for on June 5th. Could you help verify that it has been shipped? I can totally understand how things can get mixed up. I am little concerned that something I ordered is no longer in stock.

On its way to being sorted. Thanks for using the thread and apologies for the delay, we'll sort you out!

 

[eleven]

Mitch and the team figured everything out. Awesome service.