I was hoping to show some photos of my 4 new grow lights I had brought off Aliexpess . But unfortunately I had very poor service and advice from Marshdyro staff, telling me to cancel my order so she could give a discount . 7 days later my money is still lost. So no, I cant show off my nice lights ,but cant show an empty bank account
Hi Sir,
I checked the colleague from aliexpress, that you ordered from the aliexpress store, and as you know, it is the third party platform. They took the money at first, and then come to our account, and there is some rules on the platforms as well. Some times the refund takes around 3~9 business days, I guess you happen to be in this case, and did not get the money refund in time.
Also my colleagut told me that once you canceled the order, she contacted the service from aliexpress, and the service told her only the customer contacted them will work, so I guess this is also the reason why you did not get the money yet. Please when you see my post here, check your message from my colleage and contacted the service accordingly to solve this problem.
By the way, the service told us there won't be any cancelation fees, so if you do really refunded around the reduced money, please send us the screenshot, so we can check with the service again.
If you trust me, you can next time contact me directly, I represent the official website, and I will have one official sales rep to help you with your order, so things will be more easily and smooth than from the third party platforms.
Waiting for your feedback to help proceed.
Tina