Customer Service - 1 Week No Reply......

[HighnDry]

Hi @MarshydroTina

I have emailed your support email address with details of my broken light as you requested. It's now a few hours off 1 week since I sent that email and I've yet to receive any kind of response. You told me coming up to 48hrs ago that you had chased them up a 2nd time and that they would be back to me within 11hrs. Still nothing from them, or you, since. I understand times are tough but they don't seem to have impacted sales or giveaways. I feel a week is long enough to wait for an initial response given replacement light/parts will in themselves take time to arrange, ship and receive.

Anywho, these are my views and not representative of AFN in any way. Just to clarify, given I'm a mod.

 

[Marshydro]

Hello @HighnDry , so sorry for the inconvenience. I just called them again, they contacted you through email, will send you a new light. I think it went to junk mailbox, please kindly check your email. I PM you the email address

 

[HighnDry]

Hello @HighnDry , so sorry for the inconvenience. I just called them again, they contacted you through email, will send you a new light. I think it went to junk mailbox, please kindly check your email. I PM you the email address

Hi Tina, thanks for chasing again. I received the reply, thanks. I've sent them a reply, cheers

 

[Marshydro]

Hey, glad to hear that, hope you can receive the new light soon. Any concerns, just shout me out

 

[HighnDry]

New light received with many thanks @MarshydroTina

 

[Marshydro]

New light received with many thanks @MarshydroTina

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Morning @HighnDry , glad to hear this, happy growing!