Gone down hill

[Son of Hobbes]

I have trained hundreds of sales and customer service professionals. (I was licenced by the provincial government to do this)

There are statistics (from medicine) that can apply here.

* If a brilliant doctor does good work but has a poor bedside manner, they are likely to be sued.

* An average doctor who does typical work but has a great bedside manner is not likely to be sued.

* A great doctor who does great work and has a good bedside manner is going to get rich and be loved.

Other stats show that one complaint represents dozens who did not voice their concern. And a problem promptly solved results in dozens of new referrals. A problem poorly dealt with results in hundreds of bad reps. Do the math...

I got prompt and good info from Mephisto right here and appreciated it. (Before they dissapeared)

Years ago, also here, I struggled with Dynafem customer service. If I recall a staff here even called them out on it. The experience made me stop browsing their seeds. Can't say for sure but service level is probably a factor in their demise.

I got terrific service from the Vault and I'm happy even though the seeds had poor germ rates because they reached out to me before shipping because only single packs were available and they put lots of extra packs in my order.

I get that Meph staff are super busy but I also know that with a plethora of new products there will be a plethora of questions to be answered.

The importance of this should not be underestimated. It is worth it to them to blog here.

Well said and spoken!

 

[N/A-Greengo]

Hello just been on mephisto web site it seams these days they are just crossing everthing with everything and churning out not so great strains as they used to i suppose the $$$$$$ matter more these days

It's not just as simple as crossing everything with everything. The new stabilized strains are stellar IMO, and required a tremendous amount time to develop. As far as the F1 crosses, I believe Mephisto took an approach of... Breed it before 'they do', and the results are some of the best of the hunted F1's from each respective stabilized parent.

Just my 2¢