Attitude blows. I ordered from them 4 times with no problems and on the 5th time(recently) customs took my shit. Sent them an email asking to re-ship and got no response in 4 days. During that time I threw the package away. I emailed them again on the 5th day and they said without a picture of the package they won't reship. I emailed back and said it was my 5th order, the first time I was asking for a re-ship and if they didn't I wouldn't order from them anymore. They emailed back and basically said they didn't care. Fuck em. I'll be ordering about 300 bucks worth of seeds from herbies this week. I hope I have better luck with them....
Sorry for your loss of seeds dano83; it's never good when things go south. I'll second jm, RCMC's got some great stock and are a supporter of AFN! Have also heard great things about Herbie's, so you're probably in good hands there as well! :smokebuds:
Unfortunately, the photo proof of evidence does appear to be Attitude's policy on re-shipping orders. If you look at their FAQ on their website, it's the #6 entry:
6. I have not received my goods yet.
If your parcel is an international parcel and you do not receive your goods within 21 working days, then please contact us. (It is 15 working days standard for the UK) Once you have done so, we will make enquiries to try and track down your parcel into with the relevant postal service. If we are unsuccessful then we cannot be held responsible for the mail service and your quarrel is with them.
If you choose the �Guaranteed� International, we guarantee your parcel in the event of it not arriving to you, and we will reship your parcel to the original address provided that we do not receive online confirmation of the delivery of your parcel from the mail service.
Please keep all packaging and breeders packs that your order arrives in in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.
I know it sucks, but you have to realize how many orders a big seed bank like this gets every day. This policy is a safe guard for them to not get ripped off. It would be pretty easy for Joe Blow Grower to e-mail with a story very similar to yours, but be sitting on his seeds the whole time. You ever hear the expression "one bad apple spoils the whole bunch?" As a consumer, you need to be doing your due diligence on shipping policies and lost shipments, especially when dealing of something of this nature (legal growing or not,) and
especially when dealing internationally.
Their policy states right there "
Please keep all packaging and breeders packs that your order arrives in in case there is a problem with your shipment." It's too bad they wouldn't work with you on it, but from their standpoint, without proof they'd be taking an unnecessary risk (which is why they've got it posted up on their FAQ in the first place.)
Also, just a friendly bit of advice, it's pretty much always a good idea to show the utmost respect to your customer service representative. You pretty much just stated that you threatened them (the ball's not in your court, bud.) You have no idea who is on the other end of that computer or telephone or how much they are getting paid to put up with snarky e-mails or phone calls or rip offs or scams (and if it's not much, e-mails like yours tend to go in the "not so important pile.") You do what you want, but as a guy who has worked these customer service jobs before, I know how quickly customers get to hating and how slowly they get to forgiving (regardless of whose fault it really is.)
"My 2 cents" :karma Cloud:
what stealth did you use ? I have always just gone with the t-shirt and so far so good ! Best of luck to your next shipment coming to u asap !
