Lighting Support - Help - Contact

[Matze]

Hello,

I have on 12.07. Order an LED lamp on https://platinumgrowlights.com and pay directly by credit card. Since then I have not received any further information from Platinum. The contact function does not seem to work, since I have been on July 16. already tried 3 times to make contact. Since I pay about 2.5 EUR per minute from Germany by phone, I would like to communicate everything by email. The email address support@platinumtherapylights.com is given on the billing of Platinum, but without success. Unfortunately I can not find detailed information about the terms and conditions on the website.

Since Platinum LED is apparently represented by employees here, now the attempt to contact them.

Does one of you know a direct email address for contacting me or do I have to invest the 10 EUR and call !? : /

Matze

 

[bad dragon bzzz]

@PlatinumLEDTom might work or try @mods @staff or something
good luck n keep er lit

 

[bad dragon bzzz]

Tom was here 3rd you was here thursday
all fixed,great work team @ are working a treat,as is reports

 

[TheMongol]

@PlatinumLEDTom might work or try @mods @staff or something
good luck n keep er lit

archie how ya doing pal?

 

[bad dragon bzzz]

archie how ya doing pal?

fuck me this poor sod looks up shit creek without a paddle.other than the 3rd of this month,the last time the rep Tom has been seen was june.who knows Tom may have got in touch with op may not this thread has been reported twice,we can just pretend that dont work either
keep er lit

 

[PlatinumLEDTom]

Sorry @Matze . I'm happy to track down your order for you. We've been absolutely slammed lately. I sent you a private message. You can also reach me at the main number 844-533-4769.

Cheers,

Tom

 

[Matze]

The topic is done! The thread can be closed / closed

 

[Triple_BWI]

Did you ever get a hold of anybody I've been trying for 2 weeks now and nothing. I've called and emailed and Facebook but nothing.

 

[navarr0]

Hi to all!!
I am registering here hoping someone can help me with my order as I am no reply from any official channel :-(
Like Matze I purchased a LED lamp from platinumgrowlights.com but after paying and receiving the checkout I have never received any further information
I have tried numerous times to contact PlatinumGrowLights through their ChatBot, through their contact form at https://platinumgrowlights.com/contact-us/.
I have also sent regular emails to support@platinumtherapylights.com and sales@platinumgrowlights.com I have not received any response
It has been several months since I paid for my order and I am desperate, please is there anyone who can help me?
Thank you very much for taking the time to read me and sorry for my English, it is not my native language

Hola a todos!!
Me registro aquí esperando que alguien me ayude con mi pedido ya que no obtengo respuesta de ningún canal oficial :-(
Al igual que Matze compré una lámpara LED en platinumgrowlights.com pero después de pagar y recibir el comprobante no he vuelto a tener más información
He intentado ponerme en contacto varias veces con PlatinumGrowLights a través de su ChatBot, a través de su formulario de contacto en https://platinumgrowlights.com/contact-us/
También he mandado mails con regularidad a support@platinumtherapylights.com y sales@platinumgrowlights.com pero no he conseguido ninguna respuesta
Ya hace varios meses que realicé mi pedido y estoy desesperado, por favor ¿hay alguien que me pueda ayudar?
Muchas gracias por vuestro tiempo y perdón por mi inglés, no es mi idioma nativo