Please be warned about this grow shop in the UK http://www.hg-hydroponics.co.uk/
I wanted to buy a green Qube grow tent, they accept Paypal it says on their website, so placed the order and asked for shipping charges, accepted and was then told by email
HGhydroponics . <info@hg-hydroponics.co.uk>52 PM (7 hours ago)
Reply
to me
Hi,
We are unable to receive payments via paypal, the best option would be bank transfer.
many thanks
Warm Regards
to which I replied
to HGhydroponics
Hi
Sorry, but I have just been burned for more than £1000 by a Dutch grow shop, transferred the money and never received the goods with no redress possible. I am not too keen on another experience like that. Your website say Paypal and credit cards are acceptable, so if Paypal is no longer acceptable, I prefer credit card please.
Please advise
Best Regards
Since then I havent heard a word, but I knew by then having read this
http://www.sitejabber.com/reviews/www.hg-hydroponics.co.uk
HG-Hydroponics.co.uk reviews
WRITE REVIEW
VISIT BUSINESS
hg-hydroponics.co.uk
25%
Categories: Plants
5 stars
2
4 stars
3 stars
2 stars
1 star
6
Detailed Rating Summary
Service
Value
Shipping
Returns
Quality
Angela S.
1 review
0 helpful votes
“Excellent Customer Service”
5/15/15
Wonderful service
thanks HG, seems like people have issues with HG???
Always receive a regular first class service.
I've always had this company on speed dial on the end of the phone and email as they cannot be helpful enough to please and help customers.
Don't be fooled by keyboard warriors who leave bad reviews!!!
Try them for yourselves - don't be fooled defiantly NOT scammers as we visited the store whilst visiting Lincolnshire 4 years ago (saved on postage which is always a bonus)
Ask Angela about HG-Hydroponics.co.uk
Was this review helpful?Yes
pissed o.
1 review
0 helpful votes
“Paid for goods”
12/12/14
Paid for goods.
HG asked for additional shipping funds which I asked for an invoice which the seller then ceased all contact. I then saw they are scamming others and demanded refund and told them I was aware of their scamming. My emails are now being ignored.
the police are now being involved to recover funds and prosecute if possible.
http://hg-hydroponics-scams.blogspot.com.au/
report online fraud
http://www.actionfraud.police.uk/report-a-fraud/how-to-report-a-fraud
Ask pissed about HG-Hydroponics.co.uk
Was this review helpful?Yes
chris a. [HG-Hydroponics.co.uk Rep] Good Day, I am the new Manager at HG-Hydroponics and I am very concerned to read about your comments, but i don't believe the statement to be true i have looked in to all orders to australia around the time of this post to. If you have any outstanding problems or feel you still have an outstanding issue please feel free to contact us directly at info@hg-hydroponics.co.uk or call us on 0845 643 5523. Our live chat is also on until 12am most evenings. Problems can always happen in transport especially with international over seas orders in regards to customs, delayed orders and various other influences out of our control. We are always here to help, and are available online 7 days a week. If you can contact us directly with your contact details and order number etc i can re look in to this matter for you and hopefully we can work together to resolve ay outstanding issues. In regards to us apparently scamming others, it has been brought to my attention that numerous other small companies have been trading under our brand and name and possibly leading customers to believe they are associated with us. This is an ongoing issue that we are dealing with in uk courts and a problem we are taking very seriously, we also have a number of complaints online that appear and have been proved to be left by local competition business's who feel they have been left out of pocket by our business growth online, However as mentioned genuine problems do happen so if you feel there is anything we can help you with or genuine problems that need resolving please immediately contact us. We ship thousands of orders a week to all countries around the world 6 days a week with a 99% success rate but are constantly trying to improve our service at all times.
5/20/15
will j.
1 review
1 helpful vote
“DO NOT ORDER FORM HG HYDROPONICS”
12/7/14
DO NOT ORDER FORM HG HYDROPONICS. THEY HAVE LOTS OF TATICS TO RIP YOU OFF. AND WHEN YOU TRY TO REASON WITH THEM , THEY TELL YOU THAT THEIR LEGAL TEAM WILL BE ON CONTACT WITH YOU . THEY ARE TO WORST
Ask will about HG-Hydroponics.co.uk
Was this review helpful?Yes1
Mohammed A.
1 review
4 helpful votes
“Hello all, if your ordering from them International...”
7/8/14
Hello all, if your ordering from them International please don't, or email them for quote BEFORE you place an order.
what happened :
Tried to order from site directly but had problems with check out. went to live chat place the 2 orders there and I repeatedly asked if postage was included , Phil ( the person i was talking to) said yes multiple times. after both orders where placed I asked him to Bill me ( Paypal) he quickly did and I responded and payed that same min.
3 days or so later I got an email saying that shipping will cost extra 600 Pounds, I quickly went online and to live chat explaining how and why the extra 600 if I have already Paid shipping, he then stated if you read our TOS it states that shipping cost may vary. I understand that but why would you bill me before knowing the exact shipping cost to start with ? then I kindly asked him to please cancel the order I am not willing to pay 600 pounds extra for these items.
He got all defensive and stated that they will not fully refund and that they worked hard and paper work etc to get shipping costs and that they will charge me a cancelation fee. I agreed and asked how much would the fee be ? he said he will ask the manager and come back to me. days pass and no response I email them back asking what happened? got a email back saying Wed/Thur please contact us if you don't get the refund back. Sat Morning I logged on the site asking about what happened his response was
" it will be processed in the next day or 2, we have customers who are in the same position as you, we cant put you straight to the top.
HG Staff"
in my opinion that made me a bit hesitant that they will refund the amount. after thinking about it I logged on Paypal and made my first ever dispute case. not even 10 mins after I made that case I got an email from them stating
"Please explain to us why you have opened a paypal dispute when you was advised a refund would be taking place today?
Because of this it now won't be refunded today due to the mountains of paperwork caused and we have 2 weeks to refund the amount "
so you can see from the responses that they are not someone you want to deal with. I have everything logged form emails and chat logs.
at that moment I logged back to paypal and escalated to them knowing that this is my only option at this point. its more like a challenge for them then customer service.
2 days later I got a dispute ticket from Paypal saying that they reviewed the case and have refunded me fully on both orders ( one was for 283.31 GBP and the other for 585.69 GBP)
I then got a threat email from them. :
Seen as you have completely wasted our time and tried your best to circumvent the fees and charges for wasting our time we will close the disputes and seek payment through the courts for the fees incurred.
you opened 2 x paypal disputes 10 minutes after speaking to a member of staff, your quiet happy to waste our time have us run around weighting and wrapping parcels doing hours of paperwork for you then to decide you are unable to even pay for these costs or shipping completely wasting our time and yours.
On stating there would be a fee for this you have opened paypal disputes to circumvent this, you have left us know option to invoice you outside of paypal and should the fees not be paid within 28 days we will start legal proceedings, i hope you understand we are not a charity or hear for a free service, we are a business.
so there you go this is what happened with these people.
Ask Mohammed about HG-Hydroponics.co.uk
Was this review helpful?Yes4
piazza g.
1 review
3 helpful votes
“Made an order for 1200 punds”
5/15/14
Made an order for 1200 punds
they sent me wrong items worth 400
so they scammed me 800 and refusing to refound
keep away!
Ask piazza about HG-Hydroponics.co.uk
Was this review helpful?Yes3
J S.
1 review
4 helpful votes
“I ordered about 800 euro of stuff from them and after...”
11/16/12
I ordered about 800 euro of stuff from them and after upgrading to spend even more they cancelled and refunded my order because they said the postage calculation was wrong- no further details were added. They did not reply to my emails asking for an explanation and did not refund the additional money I made for an upgrade on dr size. After an abusive email from me I finally got a lengthy reply saying they had barred me from their site etc and would not refund my money for as long as possible because of my behaviour. Then several more emails were exchanged where it became clear that the person emailing prioritised attempting to be rude, and insulting but actually just making it patently obvious why so many people say this site is unprofessional and incompetent. Sadly whoever I was dealing needs a primary education in elementary English grammar- but was English; though had the audacity to imply racism in their comments to me. In summery I wouldn't say they are scammers but most definitely useless and unreliable. I used Progrow in Exeter and well all I can say is when you put the company up against them it's the difference between a sloth and a tiger in terms of stealth and speed.
Ask J about HG-Hydroponics.co.uk
Was this review helpful?Yes4
Rachael S.
1 review
2 helpful votes
“There seems to be a lot of bad reviews for these guys...”
10/25/12
There seems to be a lot of bad reviews for these guys but I've just ordered from them (oct 2012) and they were great, excellent customer service, really helpful response to an enquiry I had, good delivery time and secure packaging. Perhaps the management has changed?
Ask Rachael about HG-Hydroponics.co.uk
Was this review helpful?Yes2
Adam S.
7 reviews
24 helpful votes
“another little hydrophonic scam”
5/18/11
another little hydrophonic scam. there's enough reports about them on google. simply walk away or lose all your money. a lot of the posts about this website on scam-review sites (such as scam warners) are faked from the scammer himself. be warned.
Ask Adam about HG-Hydroponics.co.uk
Was this review helpful?Yes3
I wanted to buy a green Qube grow tent, they accept Paypal it says on their website, so placed the order and asked for shipping charges, accepted and was then told by email
HGhydroponics . <info@hg-hydroponics.co.uk>52 PM (7 hours ago)
to me
Hi,
We are unable to receive payments via paypal, the best option would be bank transfer.
many thanks
Warm Regards
to which I replied
to HGhydroponics
Hi
Sorry, but I have just been burned for more than £1000 by a Dutch grow shop, transferred the money and never received the goods with no redress possible. I am not too keen on another experience like that. Your website say Paypal and credit cards are acceptable, so if Paypal is no longer acceptable, I prefer credit card please.
Please advise
Best Regards
Since then I havent heard a word, but I knew by then having read this
http://www.sitejabber.com/reviews/www.hg-hydroponics.co.uk
HG-Hydroponics.co.uk reviews
WRITE REVIEW
VISIT BUSINESS
hg-hydroponics.co.uk
Categories: Plants
5 stars
2
4 stars
3 stars
2 stars
1 star
6
Detailed Rating Summary
Service
Value
Shipping
Returns
Quality
Angela S.
1 review
0 helpful votes
“Excellent Customer Service”
5/15/15
Wonderful service
thanks HG, seems like people have issues with HG???Always receive a regular first class service.
I've always had this company on speed dial on the end of the phone and email as they cannot be helpful enough to please and help customers.
Don't be fooled by keyboard warriors who leave bad reviews!!!
Try them for yourselves - don't be fooled defiantly NOT scammers as we visited the store whilst visiting Lincolnshire 4 years ago (saved on postage which is always a bonus)
Ask Angela about HG-Hydroponics.co.uk
Was this review helpful?Yes
pissed o.
1 review
0 helpful votes
“Paid for goods”
12/12/14
Paid for goods.
HG asked for additional shipping funds which I asked for an invoice which the seller then ceased all contact. I then saw they are scamming others and demanded refund and told them I was aware of their scamming. My emails are now being ignored.
the police are now being involved to recover funds and prosecute if possible.
http://hg-hydroponics-scams.blogspot.com.au/
report online fraud
http://www.actionfraud.police.uk/report-a-fraud/how-to-report-a-fraud
Ask pissed about HG-Hydroponics.co.uk
Was this review helpful?Yes
chris a. [HG-Hydroponics.co.uk Rep] Good Day, I am the new Manager at HG-Hydroponics and I am very concerned to read about your comments, but i don't believe the statement to be true i have looked in to all orders to australia around the time of this post to. If you have any outstanding problems or feel you still have an outstanding issue please feel free to contact us directly at info@hg-hydroponics.co.uk or call us on 0845 643 5523. Our live chat is also on until 12am most evenings. Problems can always happen in transport especially with international over seas orders in regards to customs, delayed orders and various other influences out of our control. We are always here to help, and are available online 7 days a week. If you can contact us directly with your contact details and order number etc i can re look in to this matter for you and hopefully we can work together to resolve ay outstanding issues. In regards to us apparently scamming others, it has been brought to my attention that numerous other small companies have been trading under our brand and name and possibly leading customers to believe they are associated with us. This is an ongoing issue that we are dealing with in uk courts and a problem we are taking very seriously, we also have a number of complaints online that appear and have been proved to be left by local competition business's who feel they have been left out of pocket by our business growth online, However as mentioned genuine problems do happen so if you feel there is anything we can help you with or genuine problems that need resolving please immediately contact us. We ship thousands of orders a week to all countries around the world 6 days a week with a 99% success rate but are constantly trying to improve our service at all times.
5/20/15
will j.
1 review
1 helpful vote
“DO NOT ORDER FORM HG HYDROPONICS”
12/7/14
DO NOT ORDER FORM HG HYDROPONICS. THEY HAVE LOTS OF TATICS TO RIP YOU OFF. AND WHEN YOU TRY TO REASON WITH THEM , THEY TELL YOU THAT THEIR LEGAL TEAM WILL BE ON CONTACT WITH YOU . THEY ARE TO WORST
Ask will about HG-Hydroponics.co.uk
Was this review helpful?Yes1
Mohammed A.
1 review
4 helpful votes
“Hello all, if your ordering from them International...”
7/8/14
Hello all, if your ordering from them International please don't, or email them for quote BEFORE you place an order.
what happened :
Tried to order from site directly but had problems with check out. went to live chat place the 2 orders there and I repeatedly asked if postage was included , Phil ( the person i was talking to) said yes multiple times. after both orders where placed I asked him to Bill me ( Paypal) he quickly did and I responded and payed that same min.
3 days or so later I got an email saying that shipping will cost extra 600 Pounds, I quickly went online and to live chat explaining how and why the extra 600 if I have already Paid shipping, he then stated if you read our TOS it states that shipping cost may vary. I understand that but why would you bill me before knowing the exact shipping cost to start with ? then I kindly asked him to please cancel the order I am not willing to pay 600 pounds extra for these items.
He got all defensive and stated that they will not fully refund and that they worked hard and paper work etc to get shipping costs and that they will charge me a cancelation fee. I agreed and asked how much would the fee be ? he said he will ask the manager and come back to me. days pass and no response I email them back asking what happened? got a email back saying Wed/Thur please contact us if you don't get the refund back. Sat Morning I logged on the site asking about what happened his response was
" it will be processed in the next day or 2, we have customers who are in the same position as you, we cant put you straight to the top.
HG Staff"
in my opinion that made me a bit hesitant that they will refund the amount. after thinking about it I logged on Paypal and made my first ever dispute case. not even 10 mins after I made that case I got an email from them stating
"Please explain to us why you have opened a paypal dispute when you was advised a refund would be taking place today?
Because of this it now won't be refunded today due to the mountains of paperwork caused and we have 2 weeks to refund the amount "
so you can see from the responses that they are not someone you want to deal with. I have everything logged form emails and chat logs.
at that moment I logged back to paypal and escalated to them knowing that this is my only option at this point. its more like a challenge for them then customer service.
2 days later I got a dispute ticket from Paypal saying that they reviewed the case and have refunded me fully on both orders ( one was for 283.31 GBP and the other for 585.69 GBP)
I then got a threat email from them. :
Seen as you have completely wasted our time and tried your best to circumvent the fees and charges for wasting our time we will close the disputes and seek payment through the courts for the fees incurred.
you opened 2 x paypal disputes 10 minutes after speaking to a member of staff, your quiet happy to waste our time have us run around weighting and wrapping parcels doing hours of paperwork for you then to decide you are unable to even pay for these costs or shipping completely wasting our time and yours.
On stating there would be a fee for this you have opened paypal disputes to circumvent this, you have left us know option to invoice you outside of paypal and should the fees not be paid within 28 days we will start legal proceedings, i hope you understand we are not a charity or hear for a free service, we are a business.
so there you go this is what happened with these people.
Ask Mohammed about HG-Hydroponics.co.uk
Was this review helpful?Yes4
piazza g.
1 review
3 helpful votes
“Made an order for 1200 punds”
5/15/14
Made an order for 1200 punds
they sent me wrong items worth 400
so they scammed me 800 and refusing to refound
keep away!
Ask piazza about HG-Hydroponics.co.uk
Was this review helpful?Yes3
J S.
1 review
4 helpful votes
“I ordered about 800 euro of stuff from them and after...”
11/16/12
I ordered about 800 euro of stuff from them and after upgrading to spend even more they cancelled and refunded my order because they said the postage calculation was wrong- no further details were added. They did not reply to my emails asking for an explanation and did not refund the additional money I made for an upgrade on dr size. After an abusive email from me I finally got a lengthy reply saying they had barred me from their site etc and would not refund my money for as long as possible because of my behaviour. Then several more emails were exchanged where it became clear that the person emailing prioritised attempting to be rude, and insulting but actually just making it patently obvious why so many people say this site is unprofessional and incompetent. Sadly whoever I was dealing needs a primary education in elementary English grammar- but was English; though had the audacity to imply racism in their comments to me. In summery I wouldn't say they are scammers but most definitely useless and unreliable. I used Progrow in Exeter and well all I can say is when you put the company up against them it's the difference between a sloth and a tiger in terms of stealth and speed.
Ask J about HG-Hydroponics.co.uk
Was this review helpful?Yes4
Rachael S.
1 review
2 helpful votes
“There seems to be a lot of bad reviews for these guys...”
10/25/12
There seems to be a lot of bad reviews for these guys but I've just ordered from them (oct 2012) and they were great, excellent customer service, really helpful response to an enquiry I had, good delivery time and secure packaging. Perhaps the management has changed?
Ask Rachael about HG-Hydroponics.co.uk
Was this review helpful?Yes2
Adam S.
7 reviews
24 helpful votes
“another little hydrophonic scam”
5/18/11
another little hydrophonic scam. there's enough reports about them on google. simply walk away or lose all your money. a lot of the posts about this website on scam-review sites (such as scam warners) are faked from the scammer himself. be warned.
Ask Adam about HG-Hydroponics.co.uk
Was this review helpful?Yes3
