Couldn't even get across to him the simple fact that my saved items had all disappeared ... i;ve changed my ebay user ID to steely :
Michael Lane 12:35:44
Welcome to eBay Live Help, my name is Michael Lane. How may I be of assistance?
steely 12:36:12
Hi Michael. I just saved an item and noticed that all my other saved items (about 20) have gone from the list !
Michael Lane 12:37:16
Hello Lucy.
Michael Lane 12:37:42
I understand that you want to use eBay with no issue and be able to view your saved items. I will do my best to help you.
Michael Lane 12:37:44
Would it be fine if I take a minute or two to check this and your account details?
steely 12:37:55
of course
Michael Lane 12:38:49
Great. Thank you.
Michael Lane 12:40:23
Thank you for staying connected.
steely 12:40:30
ok
Michael Lane 12:40:40
Can you confirm that you are referring to your 'Saved seller'?
steely 12:40:57
No, my 'Saved Items'.
steely 12:41:26
In my basket
Michael Lane 12:43:20
I can see that you have 1 item on your basket.
steely 12:43:42
yes i used to have 20
Michael Lane 12:43:49
To further check this, can you provide me an example of an item that you have saved on your basket?
steely 12:43:52
in my SAVED ITEMS
Michael Lane 12:43:55
Upon checking I can confirm that your account is in a very good standing and it is in good condition. This means that this is not an eBay account related problem.
steely 12:44:15
you want me to tell you one of the things i had in my saved items ?
Michael Lane 12:44:47
Yes, so I can check this one further.
steely 12:44:54
ok hang on
Michael Lane 12:45:26
Great. Thank you.
steely 12:46:03
still tryoing to find one
steely 12:47:02
i cant find an actual link but one of the things was a dlink sharecenter :
steely 12:47:18
http://www.ebay.co.uk/itm/NEW-D-Lin...twork_Storage_Disk_Arrays&hash=item5afbdc5a21
Michael Lane 12:49:53
I see. Can we try to add this to your list again?
steely 12:50:22
well it wasnt that exact one. i cant give you exact links because imy list has gone !
Michael Lane 12:52:02
Just to make sure I understand this correctly, you are referring to the items on your watch list or the items on your basket?
steely 12:53:32
the Saved Items in my basket
steely 12:53:43
the stuff i want to save to buy for later
Michael Lane 12:55:19
I can see that you do have saved sellers. They sell items similar to the link you have provided.
steely 12:56:15
Yes i know. Can you tell me why my Saved Items have gone and how to get them back please
Michael Lane 12:59:14
Lucy, we are not receiving similar reports and so I do appreciate your efforts on bringing this to us. I will forward this case to our Technical Team for further review.
Michael Lane 12:59:25
The best thing to do now is to add the items again.
Michael Lane 12:59:32
You can try it now and I will just be here and wait for you so I can still be of assistance.
Michael Lane 12:59:43
May you also try clearing cache and cookies of your browser? This is to ensure that corrupted log files of your browser is not causing you this issue.
steely 13:00:31
I logged out and logged back in again and the items are still not there
steely 13:01:09
I urgently need to see the items becuase i'm off to the planet Mars next month.
Michael Lane 13:01:11
We are also not seeing any ion your saved searces, Lucy.
Michael Lane 13:02:16
May I ask if you have other eBay account?
steely 13:02:24
Yes it appears to be a global mystery. Where ahve they gone and how can i get them back
steely 13:02:58
Don't worry Michael Lane. I will ahve to survive on mars without a black plastic 2 litre bucket and all the other things
steely 13:03:05
have a good weekend. bye bye
Michael Lane 13:03:37
Lucy, can you provide me the steps you have doen to add items to your list?
steely 13:05:11
thanks goodbye
System13:05:14
The chat session is being wrapped up.
System13:05:14
The chat session has ended.
System13:05:14
This chat was on 02/14/2014. All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
steely
Michael Lane 12:35:44
Welcome to eBay Live Help, my name is Michael Lane. How may I be of assistance?
steely 12:36:12
Hi Michael. I just saved an item and noticed that all my other saved items (about 20) have gone from the list !
Michael Lane 12:37:16
Hello Lucy.
Michael Lane 12:37:42
I understand that you want to use eBay with no issue and be able to view your saved items. I will do my best to help you.
Michael Lane 12:37:44
Would it be fine if I take a minute or two to check this and your account details?
steely 12:37:55
of course
Michael Lane 12:38:49
Great. Thank you.
Michael Lane 12:40:23
Thank you for staying connected.
steely 12:40:30
ok
Michael Lane 12:40:40
Can you confirm that you are referring to your 'Saved seller'?
steely 12:40:57
No, my 'Saved Items'.
steely 12:41:26
In my basket
Michael Lane 12:43:20
I can see that you have 1 item on your basket.
steely 12:43:42
yes i used to have 20
Michael Lane 12:43:49
To further check this, can you provide me an example of an item that you have saved on your basket?
steely 12:43:52
in my SAVED ITEMS
Michael Lane 12:43:55
Upon checking I can confirm that your account is in a very good standing and it is in good condition. This means that this is not an eBay account related problem.
steely 12:44:15
you want me to tell you one of the things i had in my saved items ?
Michael Lane 12:44:47
Yes, so I can check this one further.
steely 12:44:54
ok hang on
Michael Lane 12:45:26
Great. Thank you.
steely 12:46:03
still tryoing to find one
steely 12:47:02
i cant find an actual link but one of the things was a dlink sharecenter :
steely 12:47:18
http://www.ebay.co.uk/itm/NEW-D-Lin...twork_Storage_Disk_Arrays&hash=item5afbdc5a21
Michael Lane 12:49:53
I see. Can we try to add this to your list again?
steely 12:50:22
well it wasnt that exact one. i cant give you exact links because imy list has gone !
Michael Lane 12:52:02
Just to make sure I understand this correctly, you are referring to the items on your watch list or the items on your basket?
steely 12:53:32
the Saved Items in my basket
steely 12:53:43
the stuff i want to save to buy for later
Michael Lane 12:55:19
I can see that you do have saved sellers. They sell items similar to the link you have provided.
steely 12:56:15
Yes i know. Can you tell me why my Saved Items have gone and how to get them back please
Michael Lane 12:59:14
Lucy, we are not receiving similar reports and so I do appreciate your efforts on bringing this to us. I will forward this case to our Technical Team for further review.
Michael Lane 12:59:25
The best thing to do now is to add the items again.
Michael Lane 12:59:32
You can try it now and I will just be here and wait for you so I can still be of assistance.
Michael Lane 12:59:43
May you also try clearing cache and cookies of your browser? This is to ensure that corrupted log files of your browser is not causing you this issue.
steely 13:00:31
I logged out and logged back in again and the items are still not there
steely 13:01:09
I urgently need to see the items becuase i'm off to the planet Mars next month.
Michael Lane 13:01:11
We are also not seeing any ion your saved searces, Lucy.
Michael Lane 13:02:16
May I ask if you have other eBay account?
steely 13:02:24
Yes it appears to be a global mystery. Where ahve they gone and how can i get them back
steely 13:02:58
Don't worry Michael Lane. I will ahve to survive on mars without a black plastic 2 litre bucket and all the other things
steely 13:03:05
have a good weekend. bye bye
Michael Lane 13:03:37
Lucy, can you provide me the steps you have doen to add items to your list?
steely 13:05:11
thanks goodbye
System13:05:14
The chat session is being wrapped up.
System13:05:14
The chat session has ended.
System13:05:14
This chat was on 02/14/2014. All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
steely