Mephisto Genetics Bad customer service

[realcarlos]

I know there a lot of good reviews, but I just wanted to know my friend got screwed over by Mephisto Genetics.

He purchased a pack, and a few of them turned out to be males. He emailed customer support and said they can't help and that he has to speak with Seedsman (the vendor that he purchased it from)

Kind of confusing since Mephisto supplies genetics to distrubuters.

Just an FYI

 

[fi540]

Damn, your friend can't post here himself? [emoji22][emoji22][emoji22][emoji22][emoji22][emoji22]

 

[realcarlos]

I'm sure a 1 post new member would have come off as trolling lol.

 

[fi540]

I'm sure a 1 post new member would have come off as trolling lol.

Well, with all due respect your post is marginally better.

 

[bad dragon bzzz]

you want mephisto to give your friend a refund even though they didnt deal with mephisto ?
i dont see anything wrong with that at all.
1 bad 50,000 good that will really sway any future puchase i make.
sorry your pal had growing issues.
keep er lit.

 

[realcarlos]

I'll ask him to sign up, i don't know the full story.

 

[Son of Hobbes]

I know there a lot of good reviews, but I just wanted to know my friend got screwed over by Mephisto Genetics.

He purchased a pack, and a few of them turned out to be males. He emailed customer support and said they can't help and that he has to speak with Seedsman (the vendor that he purchased it from)

Kind of confusing since Mephisto supplies genetics to distrubuters.

Just an FYI

Why not tag @mephisto to see if they can help sort your friends issues out or advise on the situation? Has your friend contacted Seedsman to see what their policy is on problem seeds? They may offer replacements or a reship if you provide photo evidence, or at the least could advise him on what their policy is in that event. If it were me, that would have been my first step. Are their batch #'s or ID's on the Mephisto packets? If so that might be good info for Mephisto to know too in case they were to get more reports like that.

Your friend could also PM mephisto on here to try to clear this up.

 

[Arsenal]

With all due respect, your friend bought the seeds from Seedsman but wants to claim bad customer service from Mephisto, tell me this is a bad joke. I find @mephisto to have the best customer service I have ever experienced, in any field. I would suggest dealing direct with Mephisto in the future.

 

[Son of Hobbes]

Easy guys, let's not let this turn into a beat-em-up thread either. Let his buddy create an account if he'd like and see what's up; at the very least let's try to turn someone's bad experience into a better experience.

Fair enough?

 

[mephisto]

Dear OP,

Tim's currently handling emails, I believe he asked you if you had a seedsman order number so we can verify it with those guys.

If so, we can sort seedsman out with an extra pack when they next re-order from us. And seedsman could make it right if they so choose.

Not to be blunt or harsh, but inevitably we have a lot of people trying it on to get free seeds, but any legitimate issues we'll always endeavor to find out.

Kind regards Mitch