I'm sorry but I see ordering from nutrients from Europe to the US a giant waste of time. Shipping is very expensive, go to customs and potentially have to be reshipped many times to get it, is not worth it. But where you really lost me was terrible customer service, employing people that can't speak English or know what's going on with your business. There are so many "water only" living soil's available here in the US that this is just waste of time and money.
I know you are gonna laugh it off like your product is much better than anything else. But in reality you lost a lot of $$$ by leaving your grandma in charge of your business. So happy I didnt fall for your Europe ONLY product. 2cents