By the way, opened this thread because I had some issues with germ rates on another strain. Then I was going to post in the customer service thread, but I see they’re shut down
I had issues with some germ rates 4 out of 5. So, I popped the last two since I’d already traded some away, one was fine, the other a runt. I was going to reach out to them, but figured I’d do so on my next order. At this point I had no idea what Mephisto’s policy with non germs was. Though I tried to look it up on their site. Order is placed, I order more jammy dodgers and others, then contact customer service to tell them I’d had some issues, expecting to get a follow up questions or the like, got nothing other than that automated message that someone would be with me.
A week later I’m about to place another order, so I follow up. A day or two later (I’ll paraphrase for brevity) “you got freebies”. Not “tell us a little more about what happened”, no “I’m sorry you had an issue”. So, I’m a little irritated, but I shrug it off for the most part. Valentines rolls around, I order up again on Monday, even order the special pack, then I see I’ve got 15 freebies but I’m just away from 20, so I order up more packs and it hits 25 freebies on the little banner, which is more than I thought I’d get.
Order arrives, I open the V day pack, there are 5 freebies in there, so I’m thinking, awesome, I wonder if I’ve got another 25 or 20 in the other bad. Freebies are fun, but I have so much to pop that I probably won’t get to them for a long time, they’ll more than likely be traded. So, I’m left being shorted 10 freebies, being given nothing in exchange for either my bad luck, or their errors, and with already having had a bad experience, I’m not about to go filling out their customer service form again.
Customer service isn’t that difficult to be solid at (ask what the issue is, at least appear to be apologetic no matter how much you don’t want to deal with the issue) but it takes some effort to be good or bad. This is how businesses lose customers, and what they don’t know is that they’ve already lost two orders from me. I wanted to get the 24k, Walter White, and Orange Diesel along with a reup on the NCH. I had them in my cart and than changed my mind or blew off the release. I also was going to do an entire tent of Mephisto and do a big grow diary, but now I popped many other breeder in place of Meph strains.
However, maybe it’s an ideology problem, not a customer service problem. Whatever it is, from all I’ve seen and heard, Mephisto is losing a lot fans and potential revenue over this kind of stuff. I’m not lost, but I won’t be singing their praises again nor loyally buying as much. I’m pretty certain others would have given up by now, and I know some have. This over a few beans just seems like bad business.
