I'm sorry but I see ordering from nutrients from Europe to the US a giant waste of time. Shipping is very expensive, go to customs and potentially have to be reshipped many times to get it, is not worth it. But where you really lost me was terrible customer service, employing people that can't speak English or know what's going on with your business. There are so many "water only" living soil's available here in the US that this is just waste of time and money.
I know you are gonna laugh it off like your product is much better than anything else. But in reality you lost a lot of $$$ by leaving your grandma in charge of your business. So happy I didnt fall for your Europe ONLY product. 2cents
Hey man, just to clarify... I popped into the biotabs office/warehouse today, they're definitely alive and well.
I just think you caught a bit of bad luck when you called, I don't believe they have a biotabs customer service hotline or anything like that, so I'm guessing the warehouse staff that fill the tubs and pick and pack the orders answered your call whilst the senior staff members were out.
Really, barely any Spanish people have a good comprehension of English.. but like for like if you go to England you'd find the situation exactly the same if not much worse. In this case too English is not at all part of their job requirements.
Our mr biotabs f69 here speaks 3 languages fluently so hats off to him, puts me to shame.
Shipping anything of even moderate size/weight out of Spain is expensive, when we shipped hoodies to the US through the post office it was circa €25, sending a 25g packet with a few seeds in outside of Spain is €3
I fully endorse this company and their products, but if you're across the pond just take notice that they're in a different country and if these products are integral to your planned grow to order in advance.
Just my 2p and all the best either way. Cheers