Mephisto Genetics shipping snafu mystery,... solved!

[Samwell]

Oh have you checked your spam folder? That's where their emails to me usually end up unfortunately.

 

[Jackson]

@Samwell yeah. Not in spam. Wasn’t trying to hit a nerve with some as I have used Mephisto many many times when credit cards were accepted. Never had an issue. My issue now is lack of response

Jack

 

[Samwell]

@Samwell yeah. Not in spam. Wasn’t trying to hit a nerve with some as I have used Mephisto many many times when credit cards were accepted. Never had an issue. My issue now is lack of response

Jack

Completely understandable now brother just internet communication issue early on.

 

[Son of Hobbes]

@Samwell yeah. Not in spam. Wasn’t trying to hit a nerve with some as I have used Mephisto many many times when credit cards were accepted. Never had an issue. My issue now is lack of response

Jack

When was your initial e-mail sent? Have you tried sending a follow-up?

 

[Banjacked]

Oh I understand. The issue I had was returning my emails. The wait has been 4-5 days

Let me get this straight, you're complaining because they didn't reply to you IMMEDIATELY?

Have you not thought that they need time to check through their systems for your order, make sure money was received, basically carry out an internal investigation to ensure they haven't cocked up?

And, I'm sorry to say this, but emails can get lost in transit too, even sms messages can fail to get through the maze of electronic flotsam and jetsom in this wonderfully "advanced" world we live in. I've had that happen to me and a polite reminder does usually result in a prompt reply as it could have been something as simple as a mistyped email address which would bounce back as "email address does not exist". But, in all honesty, if you've fired one off like a ranting loon I would ignore you as they will get a hell of a number of people trying to scam free seeds by placing an order and then claiming they sent cash when they didn't.

But you say that you won't use them again, that's your choice, but I don't think they'll lose sleep over it as they do have far more satisfied customers than dissatisfied ones. Just make sure that next time you send cash you make sure it's registered delivery and then you can say to whoever your choice of supplier is that "I placed an order on <insert date here> and I see the payment was signed for on <insert date here>. Can you explain what's going on, please" will get you a far more satisfying response because you've made sure all your ducks are in a line before firing one off at the company just because they didn't drop everything and concentrate on YOU.

 

[Jackson]

Nothing to get straight. If you don’t respond to an email for days that is poor customer service. I work for a large financial firm in Dallas and if it took you days to respond that’s bad and unemployment would be next. Don’t matter what country your in,

Jackson

 

[Banjacked]

Nothing to get straight. If you don’t respond to an email for days that is poor customer service. I work for a large financial firm in Dallas and if it took you days to respond that’s bad and unemployment would be next. Don’t matter what country your in,

Jackson

No, you're whining because they did no respond IMMEDIATELY, they did not drop everything to fit your demands.

The problem lies at your end.

 

[Mossy]

Stop it now.

We do not resort to personal attacks on AFN.

 

[Mossy]

@Jackson I have Hit this thread into Reported Posts to get a Mephisto Rep to respond to your query.

A Mephisto Rep is the Only person who can actually Answer it for you.

 

[Mossy]

Right..I have mailed Mephisto to try to get a Rep in to answer your query.

The Reps usually check site at least once a week..so you should get a reply in the next few days..

If you don't..Tag me back in @Mossy ..and I'll find out what is going on for you.