Mephisto Genetics shipping snafu mystery,... solved!

[Jackson]

@Mossy when Mephisto sees you on here I normally get a response. I don’t tag again mossy.

Thanks

 

[Mossy]

@Mossy when Mephisto sees you on here I normally get a response. I don’t tag again mossy.

Thanks

Ah..I get you....

No..you don't need me here to get them in for you. You have told them your problem and I know if your money gets there they will be straight in to let you know...unfortunately...until it does...there is nothing much they Can do for you...

 

[Jackson]

@Mossy

 

[Mossy]

@Mossy

?

 

[mephisto]

@mephisto @Brad_Mephisto

Gentlemen any luck with my payment being made? @Mossy

Jackson

I’ve asked our guy in the states just now. So I’ll see what he says.
Thanks Mitch

 

[mephisto]

I’ve asked our guy in the states just now. So I’ll see what he says.
Thanks Mitch

There’s still nothing on our end.
Sorry, mitch

 

[Auto melt]

Jackson it's simple as this you should always track your money..... It don't make sense not too. You say you work for a major financial company in dallas, so I presume your educated enough too make a good enough meditated judgement. I'm sorry too hear what happened and I'm sorry about your unwell misses, Brother I think you should just buy from a authorised vendor. Or try again this time recoreded, I don't think anyone can help with this no more.

 

[Jackson]

Just for the record. I emailed them on 10/18 and as of this morning no return reply. Again poor customer service. So I know I’m not complaining about product as some misinterpreted I’m complaining that they don’t respond in an adequate time frame.

Jackson

 

[STILLSMOKIN]

Hey man I’ve checked all the correspondence that I could find.

Thurs 27/09 - Order placed

Thurs 27/09 - order reply

Thurs 27/09 - you say: will send cash out on Monday unless money orders are an option

Friday 28/09 - you say: sent 4 emails no reply, why? (I don’t see those 4 emails anywhere sorry)

Tuesday 02/10 - brad says: sorry for the late reply we’ve been waiting for confirmation from our us team member as to if he could accept money orders and he needed to know the info to add to the payment replies and reply to you with the relevant info

Tuesday 02/10 - you said: thanks but you’d sent cash already with your order number

.....

In that case he should have asked for the tracking for it so he could advise our us team member that money for your order was on the way. But he could have been waiting for clarification that a payment had arrived between now and the weekend at hand here. He has to wait to see what payments arrived for what orders and to mark them off as paid to update our order system manually,
.......

On Sunday 07th you emailed to ask if the cash had arrived

On Tuesday 9th you asked if the payment had been received again

On weds 10th you asked again

.......

Weds 10th brad asked for the tracking, you didn’t mention the number just said you’d check in at the weekend again

......

Thurs 11th you said brad I sent cash October 1st

......

Friday 12th you said it’s hard to get a response from us and you’re still waiting

......

Friday 12th brad says: I’ve asked for a tracking number for what you’ve sent, do you have one?

......

Friday 12th you said: no you didn’t send it with tracking, guess you got screwed it’s been 2 weeks already.

......

I appreciate there’s some gaps in communication here from our side. I know brad had outgoing email issues, checking our hosting now they have a notice on site saying there were connectivity issues on the mail server and post updates about the work they’re carrying out to rectify it between the 10th and 12th

Brad submitted a customer support ticket at 9am on the 9th related to an email error and no outgoing emails possible

...

So I think there was some bad email juju along the way, but also some miscommunication from both parties.

In the past this is why we had steered away from doing cash when people had asked because it takes a lot more legwork, communication and time between team members to resolve orders, especially when working in different time zones.

Cheers

 

[Jackson]

@STILLSMOKIN so what is this supposed to mean. No reply in 4 days is pitiful