Seed Bank Platinum Seed Bank

[Humanrob]

Just used them for the first time. Everything went smoothly, they took CC, email notifications/communications were good, seeds arrived in good time. I liked that the seeds were double sealed -- first in their original packets, and then in a Platinum branded sealed outer packet (and then of course in the padded mailing envelope).

Where they dropped the ball was freebies. I ordered two packs of (fem) Autos, they sent me two different freebies that were reg. Photos. That's just a waste of time, I have no use for them and will be tossing them. Maybe it sounds like I'm nit-picking, but since other seed banks pay attention to things like that, that detail is enough to make it so that I probably won't buy from them again. Who'd a thunk seed banks would become plentiful enough that competition would drive to this level of a customer service requirement? The world at large is a mess, but seed buying just keeps getting better.

 

[Mizzo81]

Just used them for the first time. Everything went smoothly, they took CC, email notifications/communications were good, seeds arrived in good time. I liked that the seeds were double sealed -- first in their original packets, and then in a Platinum branded sealed outer packet (and then of course in the padded mailing envelope).

Where they dropped the ball was freebies. I ordered two packs of (fem) Autos, they sent me two different freebies that were reg. Photos. That's just a waste of time, I have no use for them and will be tossing them. Maybe it sounds like I'm nit-picking, but since other seed banks pay attention to things like that, that detail is enough to make it so that I probably won't buy from them again. Who'd a thunk seed banks would become plentiful enough that competition would drive to this level of a customer service requirement? The world at large is a mess, but seed buying just keeps getting better.

Well if u do next time just let them know that you’re only interested in autos and they may hook it up. I know I used to order from attitude years ago when US banks weren’t around and even they as big as they r sent me nothing but auto fems after that.
Edit: after I told them auto fems are all I’m interested in.

 

[Guy Incognito]

How long did it take for them to ship your order? I placed my order on Apr 21. Got confirmation that my payment was recieved the next day and haven't heard anything since. Emailed and called them today with no luck. Getting nervous...

 

[Humanrob]

How long did it take for them to ship your order? I placed my order on Apr 21. Got confirmation that my payment was recieved the next day and haven't heard anything since. Emailed and called them today with no luck. Getting nervous...

Placed the order 4/17, payment went through same day (a Saturday), shipping label was made 4/19 (the following Monday), I received the seeds on 4/24, but I'm only one state away from them, so shipping was a short hop.

I never emailed them during the process, had no need to, so I have no experience with their CS. I did send them an email after I received the regular photo freebies, just to see if they would have any response, which they did not.

 

[Guy Incognito]

Right on, thanks for the info. Seems like they usually ship mondays. Maybe this just skipped this past one.

 

[Guy Incognito]

It's now been 13 days since I paid for my order and it still hasn't shipped. Definitely nervous now.

 

[Guy Incognito]

Relieved to say they shipped my order on the afternoon of my last post. Alls well that ends well.